Background

FAQ

Registration and Authorization

Why do I need to register on the website to make a purchase?

Registration on the website allows you to create your own personal account in which all purchased videos are available. All information about your purchases is stored on our server and you can access the content at any time. The video will never be lost. Only registered members have a purchase history and can receive VIP status, which provides many advantages.

I created an account, but I don't remember the password. What to do?

Click on the I lost password link in the authorization form and follow the instructions for password recovery. Need some help? Write to us veronicasilesto@gmail.com

Buying And Payment

How do I buy a video?

All available videos are located on the main page of the website. Choose what you want to buy by watching the trailers (the TRAILER button under each video). Having made your choice, click the LOG IN TO BUY button under this video. If you already have an account, log in to the site. If this is your first time here, click the SIGN UP link below, enter a valid email address and create a password. Note that the SIGN UP button remains inactive until you enter a matching password twice.

After authorization, click the BUY button under the selected video, enter the bank card details in the form that opens and pay for the purchase. If the payment is successful, the video will immediately become available on the main page and in the MY LIBRARY tab.

What payment methods are acceptable?

What payment methods are acceptable?
We accept all bank cards and cryptocurrencies. The simplest way is to pay with a bank card. But if you want to pay for the purchase in cryptocurrency, write to us at info@spartsgym.com

Is it possible to pay for the purchase with electronic wallets such as PayPal?

No, we do not accept PayPal and other electronic payments.

Do you accept Amazon-type gift cards?

No

Do you make custom videos?

Never

I bought the video, but it's not in my library. What to do?

Write to us info@spartsgym.com We'll fix everything.

How can I use a promo code?

Log in, select a video and click the I HAVE A PROMO CODE link below. You will be asked to enter a code, and the price for the video will be recalculated based on the face value.

How do I use the bonus in my account?

Just tick the USE MONEY FROM BALANCE checkbox under the video before clicking the BUY button. The entire amount on the balance will be used as a payment.

USING THE VIDEO

How long will the video be available to me after purchase?

There are no time limits, access is eternal.

Can I download a video?

No, we do not allow downloading videos in order to combat piracy and leaks. But if you have VIP status and have known us for a long time, we will consider your request to download individual videos.

Can I get a higher resolution video than FullHD? For example 4K.

Yes, for an additional fee of 25% of the video cost, we can create personal 4K copy.